Privacy Policy
Last updated: March 26, 2026

1. Introduction
The operator of the website www.eenkosovo.eu, Prishtina REA, is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, in line with the Law on Protection of Personal Data of Kosovo (Law No. 06/L-082) and the EU General Data Protection Regulation (GDPR).

2. Data Controller
The data controller responsible for your personal data is:

  • Company: Prishtina REA
  • Registration No.: 5100981-9
  • Address: Zagrebi str. 23, second floor, 10000 Prishtina, Kosovo
  • Email: [email protected]
  • Phone: +383 38 244 951

3. Information We Collect
We may collect the following information:

  • Contact details: Name, email, phone number, and messages when you submit forms or send emails.
  • Technical information: IP address, browser type, operating system, referring URLs, pages visited, and time of visit.
  • Cookies: Preferences and session data stored via cookies.
  • Newsletter data: Name and email if you subscribe to updates.

4. How We Use Your Information
We use this information to:

  • Respond to inquiries and provide information you request.
  • Send newsletters or updates (only if you consent).
  • Analyse website use and improve your experience.
  • Ensure the website is secure and works correctly.
  • Comply with legal obligations.

5. Legal Basis for Processing
We process your personal data based on:

  • Consent: When you fill out forms, subscribe to newsletters, or accept non-essential cookies.
  • Legitimate interest: For website security, fraud prevention, and service improvement.
  • Legal obligation: When required by law.

6. Data Sharing
We do not sell, trade, or rent your personal data. We may share data with:

  • Service providers: Hosting, email, and analytics services under confidentiality agreements.
  • Authorities: When required by law.

7. Data Retention
We keep your data only as long as needed:

  • Contact forms: up to 2 years.
  • Newsletter subscriptions: until you unsubscribe.
  • Technical/log data: up to 12 months.
  • Legal retention obligations: as required by law.

8. Your Rights
You can:

  • Access your personal data
  • Correct any inaccuracies
  • Request deletion (“right to be forgotten”)
  • Limit how your data is processed
  • Receive your data in a machine-readable format
  • Object to certain processing
  • Withdraw consent at any time

To exercise your rights, contact [email protected]. We will respond within 30 days.

9. Data Security
We use SSL/TLS encryption, access controls, and regular security checks to protect your data from unauthorized access, loss, or changes.

10. Cookies
We use cookies to improve your experience and for analytics. You can manage or block cookies in your browser, but some features may not work. See our Cookie Policy for more details.

11. Links to Other Websites
Our site may link to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

12. Changes to This Policy
We may update this Privacy Policy. The “Last updated” date shows the most recent revision. Continued use of the website means you accept the updated policy.

13. Contact
For questions about this Privacy Policy or your data, contact:

  • Prishtina REA
  • Address: Zagrebi str. 23, second floor, 10000 Prishtina, Kosovo
  • Email: [email protected]
  • Phone: +383 38 244 951

You can also file a complaint with the Kosovo Information and Privacy Agency (IPA) at ipa.rks-gov.net.